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Return policy

Right of withdrawal for consumers and sample withdrawal form

Right of withdrawal for consumers regarding distance contracts/online store contracts

Consumers - i.e. any natural person who concludes a legal transaction for purposes that are for the most part neither commercial nor entrepreneurial - may revoke their contractual declaration with regard to the purchase of one or more articles which are sent as a parcel and may be received by the consumer in the form of one single shipment, shipped separately or delivered to the consumer in several partial shipments or pieces, under the following conditions:

Cancellation policy

1. Right of withdrawal

You have the right to withdraw from this contract within 30 days without having to provide a reason.

The cancellation period is 30 days from the day on which you or a third party named by you - other than the carrier - take material possession of the last of the goods ordered.
In order to exercise your right of withdrawal, you must inform us

Blutsgeschwister GmbH
Kreuzbergstrasse 28
10965 Berlin
Phone: 0800 - 25 888 35
Fax: +49 (0)30 5557181-97
E-mail: service@blutsgeschwister.de

of your decision to withdraw from this contract by means of a clear declaration (e.g. letter sent by post, fax or e-mail). You may also use the sample withdrawal form to this cancellation policy; however, this is not necessary.

To meet the cancellation deadline, all you need to do is send your letter regarding your decision to exercise your right of withdrawal before the cancellation period has expired.


2. Consequences of withdrawal

If you choose to withdraw from this contract, we are obligated to reimburse you for all payments that we have received from you, including shipping costs for orders from Germany and Austria (except for any additional costs resulting from having chosen a different shipping rate other than the cheapest standard shipping as offered by us), immediately and at the latest within fourteen days from the day on which we received your declaration regarding your withdrawal from this contract. The money will be reimbursed via the same means of payment that you used at the time of the original transaction, unless otherwise indicated by you; under no circumstances will you be charged fees for this refund. We may refuse to reimburse you until the goods have been returned to us or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods immediately and in any case no later than 30 days from the day on which you informed us of your withdrawal from this contract to an authorised service provider,

Group 7 AG International Logistics
c/o Blutsgeschwister Tor 53
Eschenallee 8
85445 Schwaig (Oberding)

as indicated by us. The deadline is considered met if you send the goods before the period of 30 days has expired. We cover the cost of return shipping for orders from Germany and Austria. For orders from all other countries, you will be responsible for the cost of return shipping.

Compensation for any loss in value of the goods will only have to be paid if this loss in value is due to the handling of the goods beyond that of establishing the nature, properties and functionality of those goods.

3. Financed transactions

If you have financed this contract with a loan and later cancel it, you are no longer bound by the loan contract, provided that both contracts form a single economic entity. This will particularly be the case if we are simultaneously acting as your loan provider, or if your loan provider relies on our cooperation with regard to such financing. If the loan has already been paid to us at the time of withdrawal or return of the goods, your loan provider will hold you liable to the legal obligations of the financing contract that are a result of this withdrawal or return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign currency or derivatives). If you wish to avoid contractual obligations to the furthest possible extent, you may exercise your right of withdrawal and simultaneously cancel the loan agreement, if you are legally entitled to do so.

End of cancellation policy.