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Return policy

You have the right to revoke this contract within 30 days without giving reasons.
The revocation deadline ends 30 days from the date on which you, or a third party other than the carrier and indicated by you, has acquired possession of the last goods.

In order to exercize your right of revocation, you must inform us

Blutsgeschwister GmbH
Kreuzbergstrasse 28
10965 Berlin

Tel.: 0800 - 25 888 35
Fax: +49 (0)30 5557181-97
E-Mail: service@blutsgeschwister.de

about your decision to revoke this contract by means of a clear statement (i.e. a letter sent by mail, telefax or e-mail). You may use the standard withdrawal form attached to this revocation instruction, which is however not mandatory.

To observe the revocation period, it is sufficient to send your revocation before the revocation deadline ends.

Revocation consequences 

Should you choose to cancel this contract, we must promptly refund all of the payments we have received by you, including delivery costs (with the exception of any additional costs resulting from forms of delivery differing from the standard delivery originally offered to you) within fourteen days, starting with the date on which we have received your notification. For the repayment, we will use the same method of payment chosen by you for the initial transaction, unless we have expressly discussed an alternative with you. In no case we will charge you with additional amounts. We may refuse repayment until we have received the goods back, or until you have provided evidence of sending the goods back, whichever is the earliest.

You must send back, or hand over, the goods immediately and in every case within 30 days of informing us on the cancellation of this contract to the provisor authorised to accept the goods:

Group 7 AG International Logistics
c/o Blutsgeschwister Tor 53
Eschenallee 8
85445 Schwaig (Oberding)

The deadline is met if you send back the goods within 30 days after informing us about your intent of cancellation. The immediate costs of return shipment the goods are borne by us.

You must compensate us for potential diminished value of the goods only if that diminished value results from checking the goods' quality, properties and function in ways that are not required.

Financed Transactions

If you finance this contract with a loan, and you cancel the contract thus financed, you will no longer be bound under the loan agreement either if both agreements form an economic unit. This applies, in particular, when Blutsgeschwister is the money lender, or if an external money lender seeks our co-operation regarding the financing. If we have already received the loan when the revocation becomes effective or the goods are returned, your money lender will be subject to the rights and obligations arising from the financed contract. The latter does not apply if the available contract involves the acquisition of financial instruments (i.e. securities, foreign currencies, or derivatives). Should you want to avoid a contractual commitment as much as possible, it is advisable to make use of your right of revocation while also cancelling the loan contract if you were granted a right of revocation on that contract.

End of instruction of revocation.