luxury traintravel

Order Processing

HERE YOU WILL FIND ALL INFORMATION ABOUT DELIVERY AND SHIPPING

Currently, we ship to 23 European countries. Members of our free VIB Club always shop free of charge. More information about our club and all the advantages can be found here.

All Information about shipping, delivery times and postage costs can be found on this page.

DELIVERY WITHIN GERMANY

  • Free shipping for VIB Club members / 2,95€ postage per order for non-members
  • Delivery time is approximately 3 working days
  • Climate neutral shipping with DHL GoGreen
  • Returns/exchanges are free of charge
Fast delivery, super beautiful and high-quality goods, lovingly packaged. Overall - very, very satisfied!
Trusted Shops, customer review

  • Shipping to a packstation or post office? Here it's described how it works!
  • Gift cards will be delivered immediately via email
SHIPPING OUTSIDE GERMANY

    Wir ship to the following countries beside Germany:

  • Belgium
  • Bulgaria
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • the Netherlands
  • Austria
  • Poland
  • Portugal
  • Sweden
  • Slovakia
  • Spain
  • Czech Republic
  • Hungary

  • Free shipping for VIB Club members / 7,95 postage per order for non-members
  • Delivery time 4 to 5 days
  • We use CO2 neutral shipment with DHL GoGreen.
  • Free shipping of exchange orders
  • Return postage must be paid by the customer (except orders from Austria)
  • Minimum order value: 29,00 €
  • Gift cards will be delivered immediately via emai

My country isn`t included at your delivery area. How can I order items from Blutsgeschwister?

Please take a look at eyLinda.de - they deliver our clothes worldwide and maybe you can find your beloved items there!
Bloodsisters from Switzerland can easily get all items from our online shop via meineinkauf.ch.

OUR PAYMENT OPTIONS

All payment options are fast, uncomplicated and safe due to SSL-encryption. Your invoice will be sent to you by email.

You can choose between the following options:

    For customers from Germany:

  • PayPal
  • Credit card
  • Instant transfer
    Pay for your purchase immediately after the order is completed with your usual online banking data.
  • Klarna invoice (Pay Later)
    From the invoice date, you have 14 days to settle your invoice. You will not pay until you have received the goods.


    For customers from Austria:
  • PayPal
  • Online transfer (instant transfer/EPS)
  • Credit card
  • Klarna invoice (Pay Later)
    From the invoice date, you have 14 days to settle your invoice. You will not pay until you have received the goods.


    For customers from all other countries:
  • PayPal
  • Credit card


More you need to know when purchasing on invoice at Klarna:
 

Your delivery address must match the billing address when using this payment method. You can view all your paid and unpaid bills by logging in to your Klarna accountPlease note that we cannot offer our exchange service when purchasing on account.  If you want to redeem a voucher, purchasing on invoice is unfortunately not available. Due to increased handling costs, we charge a fee of €3.90 for using Klarna - all other payment methods are free. 

More information about Pay Later with Klarna can be found at https://www.klarna.com/de/smoooth-mehrzuklarna/ .

SIMPLE RETURN/EXCHANGE HANDLING

Our favourites do not match your expectations this time and you want to return them? You want your articles in a different colour or a different size? We explain to you how it works.

  • You can return all items within 30 days
  • Free exchanges
  • Return shipments for orders from Germany and Austria are free of charge
  • Simple return handling with our returns portal
Where can I find my return label?
A free return label and return slip will be automatically included to your package. If the return documents are missing, we will gladly send them to you by e-mail. Just write to us an email to  service@blutsgeschwister.de

Please note that only return shipments for orders from Germany and Austria are free of charge. Customers from all other countrys have to pay return postage by themselves.
The return address is:

Blutsgeschwister Retail Lager
c/o Group7 AG
Eschenallee 8
Tor 53
85445 Schwaig
GERMANY

Please keep the delivery document for any queries.


How do I register a return/exchange?
Please register your return or your desired exchange via our returns portal. You can find the login data at the top right of your return slip.


How does an exchange work?
We will be happy to send you the same item in a different color and/or size free of charge and without any new payment. You can enter your exchange requests in the returns portal, directly under the respective article.
The reserved exchange item leaves our warehouse as soon as your return has been received. Of course, you can also return the newly sent item free of charge if it does not meet your expectations. Please note that we cannot offer an exchange service on account when purchasing.


How will I be refunded for my return?
We will refund you the amount via the payment method you use. The refund will be ordered as soon as your return has been collected. In case of a full return, we will also refund you the postage and any payment fees incurred.


I have chosen Klarna as the payment method - do I have to pay the entire invoice in advance?
Please transfer only the amount for the items you actually want to keep to Klarna. You will send the remaining items back to us and we will then cancel them from your invoice.


Please note that shipping, capture and verification of your return shipment may take a few days. Our customer service is at your disposal if you have any doubts or questions.