FAQ
Does Blutsgeschwister ship to countries other than
Germany?
Currently, via our online shop www.blutsgeschwister.de,
we ship to the following countries:
- Germany
- Austria
- Belgium
- Denmark
- Finland
- France
- Great Britain
- Italy
- Luxembourg
- The Netherlands
- Sweden
- Spain
- Portugal
- Bulgaria
- Estonia
During the
order process (when entering the address), you can choose your country. Find our
flagship stores and Blutsgeschwister-carrying shops in an area near you with our
store locator.
Can I order Blutsgeschwister articles via catalogue?
Ordering via
catalogue is generally not possible. You may however access our Blutsgeschwister
articles by clicking on the respective item in our digital catalogue. Get to the
item in our online shop with a click on the article and order it from there. You
can also get hold of your favourite garments in our flagship stores,
Blutsgeschwister-carrying stores and additional online retailers. Please find
these using our store locator.
Can I purchase gift vouchers
online?
Why, of course. Find our gift vouchers here: https://www.blutsgeschwister.de/gutschein.
You can redeem your voucher in every flagship store and in
our online shop.
How do I find out what size to
buy?
The size of our items follows German size standards, but
some items' fit may vary because of deviating materials and cut. In our online
shop, our size chart is located directly next to the respective article in the
detail view.
What are my payment options in
the online shop?
Customers ordering from Germany may choose from the
following payment options: Klarna invoice (fee € 3,90, payable within 14 days),
credit card, instant transfer or PayPal.
In case of purchase on account,
please note that the shipping address must identical with the invoice address.
Access https://www.klarna.com/de/mein-klarna
for all your open and settled invoices.
Customers from Austria may choose
from the following payment options: Klarna invoice (fee € 3,90, payable within
14 days), PayPal, credit card and online transfer (instant transfer/EPS). In
case of purchase on account, please note that the shipping address must
identical with the invoice address. Access
https://www.klarna.com/de/mein-klarna
for all your open and settled invoices.
Customers ordering from any other
supplied country may choose from the following payment options: PayPal and
credit card.
All payment options are fast,
uncomplicated and safe due to SSL-encryption. Your invoice will be sent to you
by email.
How much are the shipping costs?
For
all shipments to Germany, the shipment flat rate amounts to € 3,95
and € 7,95 for all shipments to
other supplied countries. No shipping costs apply for orders over € 150,00.
Returns are free of charge within Germany and Austria. Customers from other
supplied countries have to bear the return costs themselves.
How is my order shipped?
We use CO2
neutral shipment with DHL GoGreen.
What is the minimum order value?
For
orders from Germany, the minimum order value is € 10,00. For orders from other countries,
the minimum order value is € 29,00.
Confirmation of
order
Should you receive no
confirmation order, please contact our customer service without
hesitation.
From Germany, use the toll free
number: 0800 - 2588835.
From any other country: +49 (0)30 - 5557181-91.
Or
reach our customer service by email at: service@blutsgeschwister.de
.
Can I
return Blutsgeschwister items purchased online?
You can return your
order to us within 14 days of receipt.
For orders from Germany and Austria,
you can use the free return label which is enclosed with your package.
For
orders from all other countries, it is within your resposibility that your
package reaches our warehouse in Schwaig near Munich (Germany).
In any case
you must register your return order online at https://www.blutsgeschwister.de/en/return
before you return it to us.
This is easily done with your laptop or phone as
explained in the returns info sheer enclosed with every
package.
Can I exchange Blutsgeschwister items purchased
online?
If you need an item in a different color or size, we will
gladly send it to you free of charge for orders from Germany or
Austria.
Please use our returns portal https://www.blutsgeschwister.de/en/return
to tell us your exchange requests.
The exchange takes place after we have
received your returned items, which have to reach us within 14 days.
For
orders from all other countries, we cannot offer any exchange service at the
moment.
Please note, an
exchange for a different size or colour is unfortunately not possible with
payment with Klarna or gift certificate.
How much time do I have to
return goods?
The right of revocation applies for all goods returned
within 14 days of delivery.
How much time do I have to return defective
goods?
Obvious defects must be communicated to us as soon
as possible, but at the latest within 2 weeks upon delivery. Hidden defects may
be asserted within 24 months after delivery.
Can I return reduced
goods?
Of course. See "How much time do I have to return goods?"
Can I cancel my order, or make changes to
the order?
Your
order can not be changed or cancelled as it is automatically transmitted to our
logistician, so that interference on our part is not possible anymore. The order
or respective article may however be returned. See "Can I return or exchange
Blutsgeschwister articles ordered online?"
Can I order without
opening a customer account?
You can order from the online shop
without registration.
However, as a registered customer, you benefit from the
following advantages:
*
faster ordering process
* manage your addresses
*
personal wishlist
I have forgotten my password, what
now?
Should you ever forget your
password, please click on the link ""forgot password". You will receive a link
via email that enables you to change your password.
Where do I find information on
Blutsgeschwister?
Further information about us is contained on our Facebook
page as well as here in the online shop under the heading "About
us".
How does the €-value
discount code work?
Choose your favourites and drop
them into the shopping basket. In the shopping basket summary, you'll find the
header "voucher code". This is where you enter the discount code. Once you have
clicked "redeem", the shopping basket discount will be discounted from your
order.
How does the shopping basket rebate
work?
The discount will be deducted
from your final shopping basket value. You will therefore not pay the full
amount on all items, as you are granted a discount - every single article will
be rebated with the correct percentage so that your shopping basket will display
the rebated value.
This may look like in the
following:
* shopping basket
example:
You place two items into the
shopping basket.
- item 1 costs 69,95 €.
- item 2 costs 49,95
€.
o total value of goods before discount: 119,90
€
o discount in example: 20 €
o The shopping basket total value
thus is 99,90 € - equalling a shopping basket discount of 16,68% in this
case.
* Assignation of the shopping basket discount on specific items in
your order confirmation and invoice:
The discount of the basket value
of in this case 16,68% will be allocated to both items.
- item 1 has been
purchased for 58,28 € instead of 69,95 €
(= 16,68 % discount)
- item 2 has been purchased for 41,62% instead of
49,95 € (= 16,68 %
discount)
o Overall, this results in a total account of 99,90 € - in
accordance with the sum of your shopping basket.
What happens when I want to return
one or more items?
You can return every item without giving a
reason.
*part return:
We will credit your account with the
amount of every discounted individual price.
*full return:
You will be
credited with the sum of every individual discounted price on your invoice -
this equals the final value of your shopping basket.
This may look like in the
following:
o The value of your shopping
basket sans discount amounts to 119,90 €. Minus 20,00 € discount, your rebated
total account is 99,90 €.
o You would like to return item 2, original price
at 49,95 €.
o After deduction of the shopping basket discount, this item has
been purchased for 41,62 € - as depicted on your invoice bill. This amount will
be credited to your account in case of return.
How can I contact your customer
service?
You may reach our customer
service from Monday to Friday
via telephone from 10 am to 6:30
pm.
From Germany, use our toll free
number 0800 - 25 88 835.
From all other countries, please call +49 (0)30
- 555 71 81 91.
Our write us at service@blutsgeschwister.
Thank you.