So many questions...

FAQ

Does Blutsgeschwister ship to countries other than Germany?

Currently, via our online shop www.blutsgeschwister.de, we ship to the following countries:

- Germany
- Austria
- Belgium
- Denmark
- Finland
- France
- Great Britain
- Italy
- Luxembourg
- The Netherlands
- Sweden
- Spain

During the order process (when entering the address), you can choose your country. Find our flagship stores and Blutsgeschwister-carrying shops in an area near you with our store locator.

 

 

Can I order Blutsgeschwister articles via catalogue?

Ordering via catalogue is generally not possible. You may however access our Blutsgeschwister articles by clicking on the respective item in our digital catalogue. Get to the item in our online shop with a click on the article and order it from there. You can also get hold of your favourite garments in our flagship stores, Blutsgeschwister-carrying stores and additional online retailers. Please find these using our store locator.

 

Can I purchase gift vouchers online?
Why, of course. Find our gift vouchers here:  https://www.blutsgeschwister.de/gutschein.
You can redeem your voucher in every flagship store and in our online shop.

 

How do I find out what size to buy?
The size of our items follows German size standards, but some items' fit may vary because of deviating materials and cut. In our online shop, our size chart is located directly next to the respective article in the detail view.

 

What are my payment options in the online shop?
Customers ordering from Germany may choose from the following payment options: Klarna invoice (fee € 3,90, payable within 14 days), credit card, instant transfer or PayPal.
In case of purchase on account, please note that the shipping address must identical with the invoice address. Access  https://www.klarna.com/de/mein-klarna for all your open and settled invoices.

Customers from Austria may choose from the following payment options: Klarna invoice (fee € 3,90, payable within 14 days), PayPal, credit card and online transfer (instant transfer/EPS). In case of purchase on account, please note that the shipping address must identical with the invoice address. Access  https://www.klarna.com/de/mein-klarna for all your open and settled invoices.

Customers ordering from any other supplied country may choose from the following payment options: PayPal and credit card.

All payment options are fast, uncomplicated and safe due to SSL-encryption. Your invoice will be sent to you by email.

 


How much are the shipping costs?
For all shipments to
Germany, the shipment flat rate amounts to € 3,95 and  € 7,95 for all shipments to other supplied countries. No shipping costs apply for orders over € 150,00. Returns are free of charge within Germany and Austria. Customers from other supplied countries have to bear the return costs themselves.


How is my order shipped?
We use CO2 neutral shipment with DHL GoGreen.

What is the minimum order value?
For orders from
Germany, the minimum order value is € 15,00. For orders from other countries, the minimum order value is € 29,00.

 

Confirmation of order

Should you receive no confirmation order, please contact our customer service without hesitation.

From Germany, use the toll free number: 0800 - 2588835.
From any other country: +49 (0)30 - 5557181-91.
Or reach our customer service by email at: service@blutsgeschwister.de .

 

Can I return or exchange Blutsgeschwister articles ordered online?
You may return your order to us within 14 days of delivery. Use the free returns form enclosed in your package when returning your order made from Germany or Austria.
For orders from all other countries, you have to bear the return costs when sending your returns to our warehouse in Schwaig near Munich (Germany).
Should you want an article in a different colour or size, please re-order it from our online shop.

How much time do I have to return goods?
The right of revocation applies for all goods returned within 14 days of delivery.

 

How much time do I have to return defective goods?
Obvious defects must be communicated to us as soon as possible, but at the latest within 2 weeks upon delivery. Hidden defects may be asserted within 24 months after delivery.

 

Can I return reduced goods?

Of course. See "How much time do I have to return goods?"

 

Can I cancel my order, or make changes to the order?

Your order can not be changed or cancelled as it is automatically transmitted to our logistician, so that interference on our part is not possible anymore. The order or respective article may however be returned. See "Can I return or exchange Blutsgeschwister articles ordered online?"

Can I order without opening a customer account?
You can order from the online shop without registration.
However, as a registered customer, you benefit from the following advantages:

*     faster ordering process

*     manage your addresses

*     insight into the order status

*     personal wishlist

*     participation in promotional and discount events

 

 

I have forgotten my password, what now?
Should you ever forget your password, please click on the link ""forgot password". You will receive a link via email that enables you to change your password.

 

Where do I find information on Blutsgeschwister?

Further information about us is contained on our Facebook page as well as here in the online shop under the heading "About us".


How does the €-value discount code work?

Choose your favourites and drop them into the shopping basket. In the shopping basket summary, you'll find the header "voucher code". This is where you enter the discount code. Once you have clicked "redeem", the shopping basket discount will be discounted from your order.

How does the shopping basket rebate work?

The discount will be deducted from your final shopping basket value. You will therefore not pay the full amount on all items, as you are granted a discount - every single article will be rebated with the correct percentage so that your shopping basket will display the rebated value.

This may look like in the following:

 

* shopping basket example:

You place two items into the shopping basket.
- item 1 costs 69,95 €.
- item 2 costs 49,95 €.

o  total value of goods before discount: 119,90 €
o discount in example: 20 €
o The shopping basket total value thus is 99,90 € - equalling a shopping basket discount of 16,68% in this case.

* Assignation of the shopping basket discount on specific items in your order confirmation and invoice:

The discount of the basket value of in this case 16,68% will be allocated to both items.

- item 1 has been purchased for 58,28 € instead of 69,95 €  (= 16,68 % discount)
- item 2 has been purchased for 41,62% instead of 49,95 €  (= 16,68 % discount)

o Overall, this results in a total account of 99,90 € - in accordance with the sum of your shopping basket.

 

What happens when I want to return one or more items?
You can return every item without giving a reason.


*part return:
We will credit your account with the amount of every discounted individual price.

*full return:
You will be credited with the sum of every individual discounted price on your invoice - this equals the final value of your shopping basket.

This may look like in the following:

 

o The value of your shopping basket sans discount amounts to 119,90 €. Minus 20,00 € discount, your rebated total account is 99,90 €.
o You would like to return item 2, original price at 49,95 €.
o After deduction of the shopping basket discount, this item has been purchased for 41,62 € - as depicted on your invoice bill. This amount will be credited to your account in case of return.

How can I contact your customer service?

You may reach our customer service from Monday to Friday

via telephone from 10 am to 6:30 pm.

From Germany, use our toll free number 0800 - 25 88 835.
From all other countries, please call +49 (0)30 - 555 71 81 91.
Our write us at service@blutsgeschwister. Thank you.

Free shipping on orders over 150 €
Free return *
Purchase on invoice *
Climate neutral shipping
* For orders from Germany or Austria
You got any questions?

Call us at +49 (0)30 555718191 from mon-fri: hours 10:00-18:30.
Or write us  service@blutsgeschwister.de - we will contact you within 24 hours.

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Blutsgeschwister was founded on a sunny Ash Wednesday in March 2001 by a small group of visionaries, freethinkers and hedonists. One of them was Karin Ziegler, who is responsible for the creation of all lines to date. The place, an abandoned industrial wasteland at Stuttgart North Station, was conceivable suitable for formation of what the bloodsisters are since that day: to create distinctive fashion for soulmates and the fashion world with "German Schick" and imaginative to enchant stories. 2009, the wind and the creative mothership turned head toward Berlin. Since 2010 Stephan Künz manages the business of the Swabian metropolis of Stuttgart, while Karin Ziegler conducts the creative center from the capital. From 2016 onwards all Blutsgeschwister staff is united in our Berlin headquarter.

© 2017 Blutsgeschwister GmbH. All rights reserved.