SHIPPING & DELIVERY

✔ Free for VIB Club members – €2.95 shipping fee for non-members
✔ Delivery time: 1–3 days. You can find more information on delivery times here.
✔ Sustainable & secure: Insured shipping with DHL GoGreen
✔ Free returns & exchanges
✔ Delivery to parcel lockers or post offices available – Learn how it works
✔ Gift vouchers are delivered instantly via email

We deliver to all countries in the European Union:

Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Ireland, Greece, Spain, France, Croatia, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, Sweden.

✔ Free shipping for VIB Club members
✔ €7.95 shipping fee for non-members
✔ Your order will leave our warehouse within 1–2 business days.
For more info on delivery times and carriers, click here.
✔ Insured shipping with tracking number
✔ Free shipping on exchange orders
✔ Minimum order value: €29
✔ Gift cards are delivered instantly via email

Visit our Swiss online shop to have your favourite items delivered to Switzerland!

✔ Free for VIB Club members – 6.90 CHF shipping cost for non-members
✔ Your order leaves our warehouse within 1–2 business days.
You can find more information about delivery times here.
✔ Insured shipping with tracking via Swiss Post
✔ Free shipping on exchanges
✔ 30-day return policy. Return shipping cost: 6 CHF

We also ship internationally!
Living outside of Europe? No problem! We deliver to the following countries outside the EU:

Argentina, Australia, Brazil, Chile, China, United Kingdom, Iceland, Japan, Canada, Kenya, Colombia, Cuba, Madagascar, North Macedonia, Mexico, Mongolia, Montenegro, New Zealand, Norway, Serbia, South Africa, South Korea, Taiwan, Thailand, Turkey, Uruguay, Venezuela.

✔ Shipping costs:
▪️€29 per order
▪️ United Kingdom: €19

⚠️ Please note:
Customs duties and import taxes may apply and are your responsibility.

✔ Delivery time:
Your order will leave our warehouse within 1–2 business days.
For more info on delivery times, click here.

✔ Insured shipping with tracking number

✔ Minimum order value: €29

✔ Gift cards:
Delivered instantly via email.

✔ Pay easily & securely with your PayPal account
✔ Available for customers from Germany, Austria, and all other countries

✔ Fast & secure payment with no additional fees
✔ Available for customers from Germany, Austria, and all other countries

✔ Available for customers from Germany & Austria
✔ 30 days to pay – you pay only after receiving the goods
✔ Note: A processing fee of €3.90 applies when choosing to pay by invoice

Important information about purchasing on invoice:
▪️The delivery address must match the billing address.
▪️Automatic size exchanges are not possible with this payment method.
▪️Purchases made via invoice cannot be combined with gift card redemptions.

🔍 View invoices anytime:
Through the Unzer customer portal, you can access your invoices and payment details at any time.

✔ Available for customers from Germany & Austria
✔ 30 days to pay – you pay only after receiving the goods
✔ Note: A processing fee of €3.90 applies when choosing to pay by invoice

Important information about purchasing on invoice:
▪️The delivery address must match the billing address.
▪️Automatic size exchanges are not possible with this payment method.
▪️Purchases made via invoice cannot be combined with gift card redemptions.


🔍 View invoices anytime:
Through your Klarna account, you can access your invoices and payment details at any time.

✔ Available for customers from Germany & Austria
✔ Flexible monthly installments with 0.00% interest
✔ Note: A processing fee of €3.90 applies when choosing to pay in installments

🔍 View invoices and outstanding installments anytime:
Through the Unzer customer portal, you can access your invoices and payment details at any time.

✔ Fast & secure payment with no extra fees
✔ Available for customers in Switzerland