luxury traintravel

Order Processing

HERE YOU WILL FIND ALL INFORMATION ABOUT DELIVERY AND SHIPPING

Currently, we ship to 14 European countries. All Information about shipping, delivery times and postage costs can be found here.

DELIVERY WITHIN GERMANY

  • Delivery time is approximately 3 working days
  • 3,95 € shipping costs / free of charge for orders over 150,00 €
  • Climate neutral shipping with DHL GoGreen
  • Returns/exchanges are free of charge
Fast delivery, super beautiful and high-quality goods, lovingly packaged. Overall - very, very satisfied!
Trusted Shops, customer review

  • Shipping to a packstation or post office? Here it's described how it works!
  • Gift cards will be delivered immediately via email
Any questions? Please feel free to contact our customer service any time. Call us at 0800 - 2588835 from mon-fri: hours 10:00-18:30, or write us at service@blutsgeschwister.de   - we will contact you within 24 hours.
SHIPPING OUTSIDE GERMANY

     

    Wir ship to the following countries beside Germany:

  • Austria
  • Spain
  • France
  • Belgium
  • the Netherlands
  • Luxemburg
  • Denmark
  • Great Britain
  • Italy
  • Sweden
  • Bulgaria
  • Finland
  • Estonia
  •  

     

  • Delivery time 4 to 5 days
  • Shipping costs: 7,95 € / free of charge from an order value of 150,00 € min.
  • We use CO2 neutral shipment with DHL GoGreen.
  • Free exchanges
  • Minimum order value: 29,00 €
  • Gift cards will be delivered immediately via emai

My country isn`t included at your delivery area. How can I order items from Blutsgeschwister?

Please take a look at eyLinda.de - they deliver our clothes worldwide and maybe you can find your beloved items there!
Bloodsisters from Switzerland can easily get all items from our online shop via meineinkauf.ch

Any questions?
If you have any further questions or need help with your order, please contact our customer service. You can contact us by a (free) call + 49 (0) 30-5557181-91 (Mon-Fri 10-06:30 p.m.) or via email service@blutsgeschwiste.de

OUR PAYMENT OPTIONS

All payment options are fast, uncomplicated and safe due to SSL-encryption. Your invoice will be sent to you by email.

You can choose between the following options:

    For customers from Germany:

  • PayPal
  • Credit card
  • Instant transfer
  • Klarna invoice


    For customers from Austria:
  • PayPal
  • Online transfer (instant transfer/EPS)
  • Credit card
  • Klarna invoice


    For customers from all other countries:
  • PayPal
  • Credit card


More you need to know when purchasing on invoice at Klarna:
 

Your delivery address must match the billing address when using this payment method. You can view all your paid and unpaid bills by logging in to your Klarna accountPlease note that we cannot offer our exchange service when purchasing on account.  If you want to redeem a voucher, purchasing on invoice is unfortunately not available. Due to increased handling costs, we charge a fee of €3.90 for using Klarna - all other payment methods are free. 

SIMPLE RETURN/EXCHANGE HANDLING

Our favourites do not match your expectations this time and you want to return them? You want your articles in a different colour or a different size? We explain to you how it works.

  • You can return all items within 14 days
  • Free exchanges
  • Return shipments for orders from Germany and Austria are free of charge
  • Simple return handling with our returns portal: https://www.blutsgeschwister.de/en/return