We answer all your questions regarding shipment and return delivery


Does Blutsgeschwister ship to countries other than Germany?
Currently, via our online shop www.blutsgeschwister.de , we ship to the following countries:

- Germany
- Austria
- Belgium
- Denmark
- Finland
- France
- Great Britain
- Italy
- Luxembourg
- The Netherlands
- Sweden
- Spain

Find our flagship stores and Blutsgeschwister-carrying shops in an area near you with our store locator.

What is the minimum order value?
- Germany: € 15,00
- all other countries we ship to: € 29,00

How much are the shipping costs?
- Germany: € 3,95 (no shipping costs for orders over € 150,00)
- all other countries we ship to: € 7,95 (no shipping costs for orders over € 150,00)

How much are return costs?
Return shipments for orders from Germany and Austria are free of charge. Return costs for orders placed from other supplied countries are borne by the customer.

How much time do I have to return my goods?
The right of revocation applies for all goods returned within 14 days of delivery to the customer.

What is the delivery time?
Delivery time is approximately 3 working days.

How is my order shipped?
We use CO2 neutral shipment with DHL GoGreen.

What does GoGreen entail?
By shipping with DHL GoGreen, we are indirectly partaking in an environmental protection program that seeks to fulfil the aim of CO2 emission reduction. Here, you may find information on the DHL GoGreen program (in German).

Should you have further questions or if you need help with placing an order / returning your goods, please contact our customer service.

From Germany, use the toll free number: 0800 - 2588835 (weekdays from 10 am to 6:30 pm).
From any other country: +49 (0)30 - 5557181-91 (weekdays from 10 am to 6:.30 pm).
Or shoot us an email at: service@blutsgeschwister.de

Additional information available at the bottom of our website:
General Terms & Conditions
Right of Revocation