We answer all your questions regarding shipment and return delivery

Shipping

Does Blutsgeschwister ship to countries other than Germany?
Currently, via our online shop www.blutsgeschwister.de , we ship to the following countries:

- Germany
- Austria
- Belgium
- Denmark
- Finland
- France
- Great Britain
- Italy
- Luxembourg
- The Netherlands
- Sweden
- Spain

Find our flagship stores and Blutsgeschwister-carrying shops in an area near you with our store locator.

What is the minimum order value?
- Germany: € 15,00
- all other countries we ship to: € 29,00

How much are the shipping costs?
- Germany: € 3,95 (no shipping costs for orders over € 150,00)
- all other countries we ship to: € 7,95 (no shipping costs for orders over € 150,00)

How much are return costs?
Return shipments for orders from Germany and Austria are free of charge. Return costs for orders placed from other supplied countries are borne by the customer.

How much time do I have to return my goods?
The right of revocation applies for all goods returned within 14 days of delivery to the customer.


What is the delivery time?
Delivery time is approximately 3 working days.

How is my order shipped?
We use CO2 neutral shipment with DHL GoGreen.

What does GoGreen entail?
By shipping with DHL GoGreen, we are indirectly partaking in an environmental protection program that seeks to fulfil the aim of CO2 emission reduction. Here, you may find information on the DHL GoGreen program (in German).

Should you have further questions or if you need help with placing an order / returning your goods, please contact our customer service.

From Germany, use the toll free number: 0800 - 2588835 (weekdays from 10 am to 6:30 pm).
From any other country: +49 (0)30 - 5557181-91 (weekdays from 10 am to 6:.30 pm).
Or shoot us an email at: service@blutsgeschwister.de

Additional information available at the bottom of our website:
General Terms & Conditions
Right of Revocation
Privacy

Free shipping on orders over 150 €
Free return *
Purchase on invoice *
Climate neutral shipping
* For orders from Germany or Austria
You got any questions?

Call us at +49 (0)30 555718191 from mon-fri: hours 10:00-18:30.
Or write us  service@blutsgeschwister.de - we will contact you within 24 hours.

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Blutsgeschwister was founded on a sunny Ash Wednesday in March 2001 by a small group of visionaries, freethinkers and hedonists. One of them was Karin Ziegler, who is responsible for the creation of all lines to date. The place, an abandoned industrial wasteland at Stuttgart North Station, was conceivable suitable for formation of what the bloodsisters are since that day: to create distinctive fashion for soulmates and the fashion world with "German Schick" and imaginative to enchant stories. 2009, the wind and the creative mothership turned head toward Berlin. Since 2010 Stephan Künz manages the business of the Swabian metropolis of Stuttgart, while Karin Ziegler conducts the creative center from the capital. From 2016 onwards all Blutsgeschwister staff is united in our Berlin headquarter.

© 2017 Blutsgeschwister GmbH. All rights reserved.